Support Desk Performance
Avg Time Worked
51min
134 minAvg First Response
68min
137 minOverall Tickets This Month
127
Overall Open Tickets This Month
Tickets By Queue This Month
Tickets This Month
Security
Secure Score
62
Licensed Users Without MFA
5
Licensed Users Inactive
47
MFA Coverage
96
Privileged Users
4
Predictive Measures
Money Saved
$34,500
Hours Saved with Preventive Measures
42Hours
Downtime Avoided
240min
Month over Month Ticket Per user
87tickets
Mean Time to Resolve
18hrs
IT Operations
Backup Success Rate
98%
Patches Applied
156
Critical Alerts
3
Uptime
99.7%
Automation Runs
284
Compliance & Risk
Open Findings
7
Audit Remediated
12
Vendor Assessments
2
Policy Compliance
94%
Phishing Tests Passed
89%